Return and Refund Policy
Return & Refund Policy
Last updated: February 15, 2026
Shop with confidence. 30-day returns, hassle-free refunds, 100% satisfaction guarantee.
✅ Our Promise to You
30 days to return • Fast 5-7 day refunds • Free return shipping on defects
📦 Return Period
We accept returns within 30 days of receiving your order. Products must be in their original condition, unused, and in original packaging.
✅ Eligible Products for Return
- Unused physical products in original condition
- Products with manufacturing defects
- Products damaged during shipping
❌ Non-Returnable Products
- Downloaded digital products (PDF guides, digital reference cards)
- Customized or made-to-order products
- Final sale or clearance items
- Products used or damaged by the customer
🔄 How to Initiate a Return
- Contact us at deideasoluciones@gmail.com with your order number
- Indicate the reason for return
- Wait for return authorization (RMA)
- Pack the product securely in original packaging
- Ship the package to the provided address
💰 Return Costs
✅ We Pay Shipping
Defective products or our error
📦 Customer Pays
Change of mind returns
⚡ Refund Process
Once the returned product is received and verified:
- We will process the refund within 5-7 business days
- Refund will be issued to the original payment method
- You will receive a confirmation email
- Time to see the refund in your account depends on your bank (5-10 business days)
🔄 Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us. Exchanges are subject to availability.
⚠️ Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours with photos of the damage
- We will send you a replacement or full refund
- We will cover all shipping costs
🛠️ Technical Services
Technical services (installation, maintenance, support) are non-refundable once completed. Please inquire before contracting.
💯 100% Satisfaction Guarantee
We are committed to your satisfaction. If you have any issues with your purchase, contact us and we will work to resolve it.
📧 Need Help with a Return?
Contact us and we'll guide you through the process
Email: deideasoluciones@gmail.com
Address: 1732 Northwest 83rd Street, Miami, FL 33147